Impact of COVID–19 on online payment preferences by customers
J Saujanya, Supriya N
The major step for digitizing India was demonetization of 500 and 1000 rupee notes by the Government is 2016. Even though it was criticised, it resulted in increasing India’s digital economy. Moreover with the outbreak of COVID – 19 pandemic and subsequent lockdown, shopping moved online which further boosted the online payments. It is estimated that there would be tremendous growth in mobile payments. The statistics show that nearly 660 million Indians make mobile payments as such India contributes about 2.2 percent of the world’s digital payment market. The present study focuses to analyse why the customer prefer online payments rather than cash payments.