Skills and training for the hospitality sector- A study on issues and challenges
The role of skills and skills development through training in the contemporary economy is most important. In the present hospitality sector skill is the most important activity. Despite its low status, it is one of the fastest growing sectors in the economy and faces real challenges in matching its skills requirements to the changing labour market in this country and elsewhere. Broad estimates suggest that up to 10% of the global workforce are employed in tourism and hospitality-related work and as a consequence, this is a sector that cannot readily be ignored. This article addresses about skills training in hospitality industry. The role of skills and skills development through training in the contemporary economy is a matter of considerable academic debate. Generally the hospitality industry is not known as a leader in providing employee training. Seasonal business demands, high employee turnover and many other factors play a role in their ability to provide employee training. According to Jafari and Fayos-Sola (1996), the tourism industry’s success will continue to depend on training the workforce. The hospitality leadership development training program is part of employees’ training and is a critical ingredient to creating a quality experience for employees and guests. Employees are a central part of service delivery and well-trained employees are able to deliver high quality as they are more satisfied at work. This article considers the skills issues through training in relation to the hospitality sector.